Refund policy

Right of Withdrawal aka returns

When purchasing products you, the customer, have the option to dissolve the agreement without providing any reason within 14 days. 

This reflection period begins on the day after you, the customer, receive the product.
During the reflection period, you must handle the product and packaging with care. You may only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If you exercises your right of withdrawal, you must return the product,in its original condition and packaging, to me, Mogera, in accordance with the reasonable and clear instructions provided by me.

If you wishe to exercise their right of withdrawal, they are required to notify me within 14 days of receiving the product. You can notify me by email. 
After you have expressed their intention to exercise the right of withdrawal, you must return the product within 14 days. You must provide proof that the product was returned on time, for example by providing a proof of shipment.
If you has not expressed your intent to exercise the right of withdrawal within the periods specified in this clause, or has not returned the product to Mogera, the purchase is final.

If you exercises their right of withdrawal, the costs of return shipping are borne by you.
If you have already made a payment, Mogera will refund the amount as soon as possible, but no later than 14 days after the withdrawal. The condition for this refund is that the product has already been received by me or conclusive proof of its complete return has been provided. The refund will be made using the same payment method used by you unless you explicitly agrees to an alternative payment method.

If the product is damaged due to careless handling by you, you are liable for any depreciation in value.
You cannot be held liable for any depreciation in value of the product if Mogera did not provide all legally required information regarding the right of withdrawal, which must be done before the purchase agreement is concluded.